Shipping & Returns

SHIPPING POLICY

  • We provide free shipping on local orders (Hong Kong) over $300HKD, <2kg. Some other areas might require a surcharge. 

  • For orders below $300HKD, the standard shipping cost is $30HKD per order, assuming normal business volume unless it exceeds a certain weight. Some other areas might require a surcharge. 

  • Orders are handled within the same day of being placed and shipped within three business days. 

  • Couriers by SF express - 2days local shipping

  • For International customers, shipping costs vary depending on the areas the recipient's address belongs to. 

Return & Exchange Policy

  • We check and make sure each product out of our warehouse wholesome and perfect; however, due to some products' nature - e.g. bath bombs, they can melt while in transit due to high temperatures. In sporadic cases of products arrive melted(during unbearable hot summer days), we won't be able to exchange or refund them, but you can simply place the products into the fridge to solidify, and they’ll be usable again. Once they’ve arrived, keep meltable products in a cool and dry spot, avoiding direct sunlight.